Thursday, February 11, 2016

DeKalb County Introduces Garbage Roll Cart Resizing with Phase II of Program

Dunwoody Residents Can Switch/Rightsize Garbage Roll Carts Through DeKalb County Sanitation Department


DeKalb County’s Sanitation Division announced the implementation of Phase II of the Rolling Forward to One sanitation service change.  Phase II of the program provides residential customers in the City of Dunwoody with an opportunity to:

  1. Rightsize your green garbage roll carts -- this involves switching to/from a 35-, 45-, 65- or 95-gallon green garbage roll cart. (Please note, a one-time, non-recurring $15 prepaid charge and mandatory recycling subscription will apply for all 95-gallon green garbage roll cart requests.)
  2. Obtain additional green garbage roll carts beyond the one provided by the County during Phase I (Prepaid additional annual sanitation assessment fees and mandatory recycling subscription will apply.)
  3. Request a 65-gallon blue recycling roll cart (a one-time, non-recurring $15 prepaid fee will apply)
To process one or more of these requests, residential customers can visit www.dekalbsanitation.com, click on the Sanitation Service Change Phase II link, complete and email the Residential Roll Cart Application to SanitationPhase2@dekalbcountyga.gov, or drop off or mail in a printed copy along with necessary payment at/to: Sanitation Division, Administrative Office, 3720 Leroy Scott Drive, Decatur, GA 30032. 

What are the next steps once the roll cart application is submitted? 
Generally, within a week of receipt of an application, a customer service team member will contact the customer with confirmation of receipt of the application, and provide further instructions. Follow-up instructions will include how to pay any required prepaid fees, and when the customer can anticipate receipt of the roll cart. For applications requiring no prepaid fees, generally, roll carts are delivered within 30 - 90 days of confirmation of the receipt of an application. For applications requiring prepaid fees, roll carts are generally delivered within 30 – 90 days from receipt of prepaid fees. Incomplete applications and the unavailability of carts requested can result in a delay in roll cart delivery.

Prepaid fees for roll cart requests are nonrefundable, and all roll cart requests will be processed based on cart availability.

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