tag:blogger.com,1999:blog-2935662058758102231.post7160904571626607668..comments2024-03-20T11:21:16.856-04:00Comments on Heneghan’s Dunwoody Blog: Apple to add life-saving new GIS feature for 911 but how will it improve services on the Dunwoody borders with other 911 jurisdictions?John Heneghanhttp://www.blogger.com/profile/18046846808671417720noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-2935662058758102231.post-57044296604200111972018-07-15T22:41:35.563-04:002018-07-15T22:41:35.563-04:00Barry, thanks for the comment - I will ask Chatcom...Barry, thanks for the comment - I will ask Chatcomm if there is a public number to share in those circumstances.<br /><br />Regarding the questions I had, they were answered by Stephen Pierce, Director of Operations for IXp/Chatcomm; who stated that the RapidSOS platform works within the RAVE Mobile Safety Suite already installed at Chatcomm. A caller does NOT have to be registered with RAVE (Smart911) for the RapidSOS feature to work. We would like all of our citizens to be registered with Smat911, as it can give the responders vital information.<br /><br />When an individual calls 911 from their cell phone it routes through the nearest cell tower to the Public Safety Answering Point. The RapidSOS feature does not change any feature concerning cell tower location. Within the RAVE suite we have the ability to pull-up a map that shows the location of the caller. The iphone update will enhance this feature. Our current Phone system also pinpoints a callers location (limited to 30 meters.) within the map and we can compare the two. Our Call-Takers can use this information whenever an individual is not sure of their location or in the event of a medical emergency where we lose contact with the caller.<br /><br />I also asked which neighboring communities were using the RapidSOS system and was told by Chief Grogan that DeKalb County, Brookhaven and Chamblee all have RapidSOS capability with Brookhaven & Chamblee actively using Smart911. DeKalb did not renew Smart911 but their CAD system has a way of "pinging" a cell phone for better location. Doraville and Gwinnett County do not have the RapidSOS System at this time and I will be talking to local representatives.<br /><br />This is an important topic as there are news stories everyday where there are documented improvements needed to the system.<br /><br /><a href="https://www.cnn.com/2018/07/13/us/ohio-smart911-teen-pinned-minivan/index.html" rel="nofollow">https://www.cnn.com/2018/07/13/us/ohio-smart911-teen-pinned-minivan/index.html</a><br />John Heneghanhttps://www.blogger.com/profile/18046846808671417720noreply@blogger.comtag:blogger.com,1999:blog-2935662058758102231.post-72410463609638530202018-07-15T11:48:54.030-04:002018-07-15T11:48:54.030-04:00Chatcomm is functionally useless.
They ask for my ...Chatcomm is functionally useless.<br />They ask for my phone number - twice - and address - twice - when I call from my land line.<br />So what does this GPS location do when their 30-year old systems (at a company which isn't 30 years old) can't even deal with my POTS (plain old telephone system)?<br />Can I just pick up my BellSouth/AT&T line and walk around Atlanta with it?<br /><br />"Well 98% of 911 calls are from mobile phones," is their answer.<br /><br />Yes, you genius, if you had caller ID (which they do) and identification of location (which they do for land lines) they wouldn't ask if I was calling from a mobile phone (which I'm not).<br />bofdemhttps://www.blogger.com/profile/15133961595525006204noreply@blogger.comtag:blogger.com,1999:blog-2935662058758102231.post-55174269150690328052018-07-11T10:44:58.203-04:002018-07-11T10:44:58.203-04:00I support your efforts and those of Chief Grogan i...I support your efforts and those of Chief Grogan in getting Chatcomm to upgrade their system to utilize this emerging technology. I had also sent him an email message a few days ago when the publicity about RapidSOS came out.<br /><br />Another thing of growing interest, is the wide-spread use of motion activated cameras, like Ring, that report movement at your front door. It would be very helpful to those of us who have equipped our homes with these devices to have a phone number that allow us to contact a Chatcomm Call Taker directly when we get an alert on our cell phones and are not in the Dunwoody area. <br /><br />Dialing 911 on our cell while we are in a distant city would not get us to Chatcomm to report an intruder, but having a direct number would. Can you get an appropriate number and publish it for our fellow residents to use in this circumstance?<br /><br />Thanks for being on top of this,<br />Barry KAnonymoushttps://www.blogger.com/profile/03942800295419955893noreply@blogger.com