Friday, July 20, 2012

Tire damage on Chamblee Dunwoody Road - Steel Plate and Spikes the cause?

It looks as if a steel plate on Chamblee Dunwoody Rd caused tire damage to a few cars but was the city notified of the issue so we could repair it in a timely manner?  No matter if this was a DeKalb water plate or not, the city is responsible for road safety.  I couldn't find any notice given on the See Click Fix system but the story says that a resident called it in.

Safety is our top priority and these types of issues usually get corrected quickly.  I trust if the City is a fault and was notified, that this was probably an isolated issue that was not entered into our See Click Fix system.  I also fully trust that the location is now in good order and that our insurance company will properly handle any claims submitted.

Future work orders and corrective repair requests can be made easily by residents on the See Click Fix system and I fully encourage its use for road repair, sign replacements, traffic signals, code enforcement and right of way maintenance.  There are even apps available for your phone to submit photos and GIS information of the issue.


Joe Hirsch said...

On See-Click-Fix, the "code enforcement" category was removed this year - despite promises to give residents an easy way for reporting them. When I submitted several code violations on See-Click-Fix, Public Works employee Jada Drysdale "closed" them within minutes and did not even inform anyone with Code Compliance of the reported issues. It would be nice if this was corrected, again.

SDOC Publishing Internet Solutions said...

A couple of things:
1) Not all residents are aware of the see/click/fix function or know how to use it. This can be especially true in age demographics that don't usually use smartphones.
2) I didn't hear the "resident" part in the report but I have 12 things in front of me at the moment. During the day there are 100,000 VISITORS to the city as well. How is the City reaching out to that element of our population

SDOC Publishing Internet Solutions said...

Whoops, second part of the comment got cut off.

Meant to include this makes City Hall look *very* good in that they are going to step up and process claims w/ insurance and not sidestep it like the County.

city said...

thanks for sharing.