Sunday, August 10, 2008

Apology by Dr. Crawford Lewis and the official explanation from Media Relations.

Since I officially complained to Dr. Lewis via e-mail about the late night robo call welcoming my children back to school, I received an apology from Crawford Lewis which is shown immediately below. I also received and now posted the official explanation which came from Mr. Dale Davis the Asst. Director of Media & Public Relations.
I apologize for the interruption last evening. I take full responsibility for the problem. We have already commenced an investigation to determine what happened. Again, I am sorry for the inconvenience. Dr. Crawford Lewis
Mr. Heneghan,

For the past three years during the weekend prior to school opening, MIS-Telecom initiated a calling post message from the Superintendent to all parent households with a welcome back to school message. This year's message delivery was programmed to begin running the evening of Friday, August 8th and continue until conclusion through Saturday, August 9th. Each year the system is programmed with a blackout period of 9:00 PM to 9:00 AM in order NOT to disturb parent households. The blackout period was NOT established this year and resulted in some parents receiving calls during late night and early morning hours. Please accept our sincere apology for this error.

The following post-incident measures have taken place as of Saturday, August 9, 2008:

1) MIS Telecom staff conferenced to fully investigate the breakdown in operations of the programming event.

2) MIS Telecom staff has received directives of required criteria for workflow processes to ensure the event does not reoccur.

3) MIS Telecom staff will enact a corrective communications calling post on Monday, August 11, 2008 to all affected parent households to apologize for the inconvenience.

Dale A Davis
DeKalb County Schools System
Asst. Director Media/Public Relations
3770 N. Decatur Road
Decatur, Georgia 30032
(678) 676-0786 office
(678) 676-0785 fax


Brian Leonard said...
This comment has been removed by the author.
Brian Leonard said...

Sadly, for over a year I have tried to GIVE a notification system to Dekalb County Schools. The administration is unwilling or unabe to digest the idea that what they are doing now is costing way too much with way too litle value to justify the expense.
Gross mistakes like this will only get worse as the school year continues.