DeKalb County has added several water billing dispute centers throughout for residents wishing to dispute their water bills. Now residents have additional times and locations to begin the dispute process.
DeKalb Interim CEO Lee May issued a moratorium in September, that will last until the end of 2016, stopping disconnects of residential water accounts that have been contested through the Utility Customer Operations Center’s Customer Assurance Team.
“By adding these additional sites and times, we are providing convenient locations to accommodate varying schedules to help address customers concerns about their water bills,” Interim CEO May said.
By visit these locations, water customers will be able to speak with county representatives about their bills and place their accounts in dispute. During the dispute period, customers with disputed accounts will be required to pay their average bill based on 12 months or six billing cycles prior to the anomaly bill.
According to the County, there will be no water service disconnections for customers whose accounts are in dispute and who have paid their average bill through the end of 2016.
In addition to notifying the Utility Customer Operations Center at 774 Jordan Lane in Decatur, or calling (404) 371-3000 to speak with a customer service representative, water customers can visit the locations listed above.
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