Showing posts with label Key Performance Indicators. Show all posts
Showing posts with label Key Performance Indicators. Show all posts
Sunday, August 30, 2015
Monday, May 5, 2014
Wednesday, December 4, 2013
City of Dunwoody 3rd Quarter KPI Report on Citizen Focused Activities
I have the distinct pleasure of serving on the Dunwoody City Council therefore I attend a lot of meetings, talk to many people (residents & staff) and get more email than the typical Dunwoody resident. In a spirit of transparency, I attempt to push a large amount of information out into the public domain, be it City agenda documents for your review or videos of items that I think might be of interest. I try to present information in a semi unbiased fashion though admittingly, I am not always successful of that, but I do try.
At the Jim Riticher meeting on Tuesday the question of the Charter commission documents came up and I have obtained a copy and posted them on my blog and made sure that the information is now easily found on the city's website.
Many questions / comments were raised during the meeting on the performance of city staff and the performance of the Council to oversee the activities of the staff. As I was there to listen, I shot video and held my tongue for most of the meeting (except for the sun shade issue which was directed specifically at me - at the 3 min mark of this video). I didn't contradict anyone of the workload and performance of the city staff but just like I presented the Charter Commission report as requested, I feel it is appropriate to share an item in my possession that discusses the oversight and workload of the city staff. Attached above is the latest KPI stats on a three month period that the Council received from the City Manager.
Take a look at the document and remind yourself that the stats only covers a three month period. After five years of operation, I am still astonished at what we as a community created from scratch and let me tell you that I am very proud of all of the very hard working City of Dunwoody employees without whom this city would not function. Thank you.
Wednesday, May 1, 2013
City of Dunwoody focuses on Service and Performance Measurement - Q1 KPI's
The City of Dunwoody is committed to providing the highest quality services to the citizens of our community. In an effort to sustain our service levels, strive for excellence, and push for continued improvement, in 2012, the City established Key Performance Indicators (KPI's) for each of our main government service contracts. Departmental goals for performance tied to their core competencies and workload measures were established for each contract.
The 2013 First Quarter Report was finalized on April 30th. This report serves as a management tool and best practices framework designed to provide an overview of performance and workload. This data is based on the most updated information available and the measures will continue to evolve as necessary to best capture performance and workload. Behind each fact and figure presented is a fuller story and more information.
Interested individuals are welcomed and encouraged to contact the City's Marketing and Public Relations Director, Bob Mullen at bob.mullen@dunwoodyga.gov
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